FAQs 15

• Is there a user guide for Sage Journals
• How do I order a single journal issue?
• What off-campus access methods (remote access) does Sage Journals offer?
• Can I read COVID-19 related articles?
• Who should I contact for sales queries/post-sales support?

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Sage Journals Knowledge Base 1

• Sage Journals Knowledge Base

Sage Journals Redesign September 2022 5

• Where can I learn more about the newly redesigned Sage Journals platform?
• Are there any site features being retired with September 2022 redesign?
• Are there any known issues related to the September 2022 redesign?
• As a librarian, are there any important details I should be aware of due to the redesign?
• Is there a list of new changes due to the September 2022 redesign?

Editor 11

• How do I get more information as an editor?
• I am interested in publishing a special or themed issue in my journal – how do I go about it?
• I am an editor of a Sage journal – how do I access my journal content online?
• Where can I find resources for Editors on ethics approval and informed consent/animal welfare statements?
• How do I attract and publish high quality content?

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Reviewer 10

• Where can I find out more about being a reviewer?
• How can I express my interest in reviewing for one of Sage’s journals?
• Where can I find guidance on how to approach a peer review?
• How can I get recognition for my reviewing activities?
• How do I find out more about a journal I have been asked to review for?

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Publishing Open Access 26

• How much does it cost to publish my article open access?
• What are Sage's open access initiatives?
• What is open access?
• Does Sage offer discounts or exemptions for open access publishing fees?
• How do I submit my paper?

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Finding Sage journals information 14

• I cannot find the answer to my question – who can I ask?
• I'm interested in publishing a new or preexisting journal with Sage, where do I start?
• What’s the difference between submitted articles, accepted articles, and final published articles?
• Where can I see a list of published journals?
• How do I find the Impact Factor and other information about a journal I am interested in?

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Submitting to a Sage journal 9

• How can I check the status of my submitted paper?
• How do I find the appropriate journal for my manuscript?
• How can I make a submission to a specific journal?
• Does the journal charge page or publication fees?
• Where can I find information on complying with funding body requirements?

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Sage journal production, publication, post-publication 12

• The journal I published in is indexed in PubMed, when can I expect my article to appear in PubMed?
• The journal I published in is indexed in Web of Science, when can I expect my article to be indexed in Web of Science?
• Can I make changes to my published article?
• What is OnlineFirst publication?
• What do I receive when my article is published?

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Onboarding 0

Administrator Portal 19

• Sage Journals redesign - what do I need to know?
• How do I set up OpenAthens?
• How do I create an OpenAthens WAYFless URL?
• How do I set up Shibboleth?
• How do I create a Shibboleth WAYFless URL?

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COUNTER Usages 16

• How do I run a COUNTER 5 report?
• What are the main differences between COUNTER 4 and COUNTER 5?
• How have the metrics changed?
• Is Sage Journals COUNTER compliant?
• How will SUSHI Reporting be effected under the R5 changes?

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Technical Support 4

• I cannot access a title from a package but all other titles are available.
• Shibboleth or Open Athens error message
• EZproxy common queries
• I have forgotten my administrator username and password, what do I do?

Discoverability 6

• Where can I see the access entitlements of my institution?
• Does Sage provide MARC records for its journals?
• How often are the Sage packages updates with the vendors?
• My package or collection does not appear on the Discovery system, what do I do?
• How do you handle journal title changes?

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Access Control Methods 0

Logging in as an individual 0

Logging in through my library/institution 2

• Can I connect with my institution’s subscription access while off campus (remote access)?
• How to Access Content My Institution Subscribes To?

Logging in as a Sage journals society partner or member 7

• How do I activate my society membership?
• Who do I contact for technical issues with our members access?
• My society is not in the drop-down list
• How do I update my contact or address details?
• Google Chrome referral access issues

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I need help logging in 5

• How do I reset my password?
• How do I change my Sage Journals password?
• Link on verification email is not working
• Society partner member - I tried to reset my password but have not received a verification email
• How do I clear my browser cache?

Individual subscribers to single journals 27

• Where can I find subscription information and pricing?
• How do I view or change my subscriptions information?
• How do I amend my order?
• What journal format options are available?
• When does my subscription end?

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Institutional subscribers to single journals 2

• What is your multi-site policy?
• What perpetual access is my institution entitled to?

Subscribers to Sage journal packages 4

• What titles are included in your packages?
• Why have I received an invoice for a hosting fee?
• I need a quote for my renewal to a package. Who should I contact?
• What is your policy for offering Deep Discount Pricing rate print subscriptions?

SAGE journals society partner or member 3

• How do I renew my membership subscription to the International Sociology of Sport Association (ISSA journal)?
• I want to cancel my print subscription and only receive online access
• How do I cancel my current subscription as a society member?

Purchasing an individual article or issue (PPV) 4

• What is the Pay-per-view feature on Sage Journals? How do I use it?
• I am having trouble submitting my order for a pay-per-view article
• I am being charged tax on my pay-per-view article purchase, but I should be exempt, what should I do?
• I am not able to access the pay-per-view article I purchased

Subscription agent information 3

• How do I place an agency order?
• What is the standard agency discount?
• Sage Journals Renewal Portal - Subscription Agents

Functionality 2

• How do I use the platform?
• How do I set up a profile?

Accessibility 2

• Do you have information on accessibility?
• Sage Journals accessibility questions/WCAG 2.1 compliance information

Content (article metrics, open access information etc) 4

• What are Sage's highly ranked journals?
• How can I stay up-to-date with the latest journals, books and digital content?
• How do I report missing content?
• Article metrics and citations

Customer Services 0

Library Support 0

Technical Support 1

• Technical support

Society Support 1

• Contact Sage with Society membership questions

Editorial Support 1

• Contact information

General 2

• What digital products and resources are available?
• What is Sage's privacy policy