How do I report a missing journal issue?

Modified on Wed, 12 Jun 2024 at 02:40 PM

TABLE OF CONTENTS


Overview

Before making a claim for a missing issue please check the publication schedule by visiting Sage Publications and selecting your subscribed journal. 


If the issue has been published, please refer to the estimated delivery timelines based on your region before making a claim for missing issues:

  • UK, Europe and North, Central and South America: 4-6 weeks
  • Africa, Asia, the Middle East and Oceania: 6-8 weeks


To receive an email notification when your subscription issue has been published, please see How do I set up and unsubscribe from Sage Journals email alerts?


How do I report a missing issue?

You can report a missing journal issue by submitting a ticket via the Contact Us Form. Please include the following information:

  • Journal title
  • Missing volume and issue number
  • Name and full address
  • Payment details


Approved Replacement Copy

We will arrange for a free replacement copy to be send if you are claiming for an issue that was despatched within six months of the original date of publication. The approval of your claim is subjected to a maximum of 2 replacement copies.


Declined Replacement Copy 

If the missing issue is reported outside of our six months claims period your request will be declined. You have the option to re-purchase the volume and issue as a single issue order and the price will be made available to you in response to your request.


Contact Information

For queries relating to Africa, Asia, Europe, the Middle East or Oceania, please use the link to contact us via our ticket submission form here: Contact Us Form. Alternatively, you can email subscriptions@sagepub.co.uk or call us on +44(0) 20 7324 8701, Monday to Friday, from 6am to 12:30pm GMT.
 

For queries relating to North, Central or South America, please use the link to contact us via our ticket submission form here: Contact Us Form. Alternatively, you can email journals@sagepub.com or call us on 800-818-7243 and press 1 for Customer Services, Monday to Friday, from 8am to 5pm PT.

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