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Who should I contact for sales queries/post-sales support?
What is your multi-site policy?
I cannot access a title from a package but all other titles are available.
What perpetual access is my institution entitled to?
There are two accounts for my institution on your system, can you merge them?
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SAGE Journals Users
How do I find out more about SAGE’s COVID-19 response?
Can I read COVID-19 related articles?
Contact Us Information
I am an individual and have just purchased a subscription to a journal. How do I get access?
How do I use the platform?
How do I view or change my subscriptions information?
How do I reset my password?
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SAGE Journals off campus access methods (remote access)
How do I set up OpenAthens?
How do I create an OpenAthens WAYFless URL?
How do I set up Shibboleth?
How do I create a Shibboleth WAYFless URL?
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I cannot find the answer to my question – who can I ask?
How do I get more information about being or becoming an author?
Where can I find information on publishing my article with SAGE?
What is the cost of publication and how do I make my article Open Access?
How can I enquire if a journal would be interested in my submission?
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How do I get more information as an editor?
I am interested in publishing a special or themed issue in my journal – how do I go about it?
I want to publish a new journal with SAGE – how do I submit a proposal?
I am an editor of a SAGE journal – how do I access my journal content online?
Where can I find resources for Editors on ethics approval and informed consent/animal welfare statements?
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Is there a user guide for SAGE Journals
Do you allow text mining?
Where can I find out more about being a reviewer?
How can I express my interest in reviewing for one of SAGE’s journals?
Where can I find guidance on how to approach a peer review?
Where can I find SAGE’s ethics and responsibility policies for reviewers?
How do I find out more about a journal I have been asked to review for?
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I am interested in publishing a journal with SAGE, who should I contact?
I want to view or change my details
Contact SAGE with Society membership questions
The online journal is showing closed padlocks on SAGE Journals, what does this mean?
How do I activate my society membership?
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How do I run a COUNTER 5 report?
What are the main differences between COUNTER 4 and COUNTER 5?
How have the metrics changed?
Is SAGE Journals COUNTER compliant?
How will SUSHI Reporting be effected under the R5 changes?
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Society technical support
Who do I contact for technical issues with our members access?
Google Chrome referral access issues
SAGE Journals Customer Services
Refunds and Cancellations
Can I request a refund for a subscription?
How do I cancel my current subscription?
When does my subscription begin? When do I get online access?
Missing articles and/or issues
How do I report a damaged issue?
How can I track my journal issue?
The journal I subscribe to is being taken over by SAGE - do I claim with you?
Ordering and Payment
How do I order a single journal issue?
My subscriptions aren’t showing in the portal
How do I amend my order?
I’m having a problem with registration on the renewals portal.
Why have I received a renewal notice in the mail when I have already submitted payment?
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General Subscription Queries
When does my subscription end?
How can I renew an existing subscription?
What journal format options are available?
Can I receive a sample copy?
Help Desk Software