Usability testing is where we ask people to use a website or app and observe what they find easy, what they find more difficult, and how they feel about their experience.
We'll ask you to use a website or an app under realistic conditions. You'll be asked to complete some simple tasks (e.g. 'add an item to your shopping cart') and to try and think out loud as you go.
Seeing how you go about these tasks will allow us to evaluate whether or not the site or app is working as intended and come up with ways to make it better.
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