How do I report a missing journal issue?

TABLE OF CONTENTS

• Overview

• How do I report a missing issue?
• Approved Replacement Copy
• Declined Replacement Copy 
• Contact Information

Overview

Before making a claim for a missing issue please check the publication schedule by visiting 

Sage Publications and selecting your subscribed journal. 

If the issue has been published, please refer to the estimated delivery timelines based on your region before making a claim for missing issues:

• UK, Europe and North, Central and South America: 4-6 weeks
• Africa, Asia, the Middle East and Oceania: 6-8 weeks
• SAARC: 8-10 weeks

How do I report a missing issue?

You can report a missing journal issue by submitting a ticket via the Contact Support button below, please include the following information:

• Journal title
• Missing volume and issue number
• Name and full address
• Payment details

Approved Replacement Copy

We will arrange for a free replacement copy to be send if you are claiming for an issue that was dispatched within six months of the original date of publication. The approval of your claim is subjected to a maximum of 2 replacement copies.

Declined Replacement Copy 

If the missing issue is reported outside of our six months claims period your request will be declined. You have the option to re-purchase the volume and issue as a single issue order and the price will be made available to you in response to your request.

Contact Information

If you would like further assistance, please use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:

For Africa, Asia, Europe, the Middle East or Oceania, please call +44(0) 20 7324 8701, Monday to Friday from 6am to 12:30pm GMT.

For North, Central or South America, please call 800-818-7243 and press 1, Monday to Friday from 8am to 5pm PT.