If you are encountering difficulties with registering or logging into the portal, including:
- Receiving an "Incorrect username/password" error despite entering the correct credentials.
- Being unable to change your password.
- Not receiving verification codes for password resets.
Please contact our Customer Services Team for assistance. They will arrange for a new access link to be sent to you. Kindly allow 3–4 business days to receive the email containing the new link
Contact Information
Use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:
For Africa, Asia, Europe, the Middle East or Oceania, please call +44(0) 20 7324 8701, Monday to Friday from 6am to 12:30pm GMT.
For North, Central or South America, please call 800-818-7243 and press 1, Monday to Friday from 8am to 5pm PT.
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