Can I request a cancellation or refund for my Sage journals subscription?

Individual subscribers can unsubscribe or cancel at any time and will be eligible for a pro-rated refund. 

Institutional subscribers can unsubscribe or cancel their subscription and receive a full refund if this is requested prior to the fulfilment of the first issue within the paid term.

If one or more issues have been fulfilled, then a cancellation will not be possible as per our policies and guidelines as we are unable to offer pro-rated refunds. 

You still have the option to cancel your subscription, but only at the end of the current term, we can arrange this after the dispatch of the last published issue.

Please contact our Customer Service Team to request or ask any questions about a cancellation or refund and provide the information below:

• Sage Account number 
• Journal Title
• Purchase Order number, if applicable 

If you are reaching out on behalf of a deceased subscriber, please kindly provide as much of the requested information as possible so we can proceed with the cancellation.

Contact Information

Use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:

For Africa, Asia, Europe, the Middle East or Oceania, please call +44(0) 20 7324 8701, Monday to Friday from 6am to 12:30pm GMT.

For North, Central or South America, please call 800-818-7243 and press 1, Monday to Friday from 8am to 5pm PT.