What is Cloudflare error and why am I getting this? How to resolve this?

Modified on Thu, 28 Mar 2024 at 09:20 AM

TABLE OF CONTENTS

Overview

Cloudflare provides the security infrastructure utilized by our Sage Journals platform provider, Atypon. A few years ago, we experienced a DDoS attack that necessitated more stringent security configurations within Cloudflare.  As a result, certain IP traffic from proxy IPs was blocked. Atypon has maintained these heightened security settings ever since.


How to resolve the Cloudflare error?

  • To mitigate DDoS attacks they are limiting proxy traffic to only those proxy IPs that have been verified and are whitelisted.
  • You will need to provide us with your EZproxy IP, so that we can so that we can request Atypon to whitelist it.


Contact Information

Please provide us with your EZproxy IP and a snapshot of the error at onlinesupport@sagepub.co.uk 

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