After purchasing a Pay-per-view article on the Sage Journals platform, you should receive an email confirmation which includes a link to the article. If you encounter difficulty with this process, or you have not received an email, please follow the below instructions:

I have not received email confirmation

1. Check your "spam" folder for the email confirmation
2. Check is the article is available in your Sage Journals profile:
   • Login to your Sage Journals profile
   • Click on "Access/Profile" and select "View profile"
   • Click on your "My Content" option under your profile, and select "Articles and Issues." If your 24-hour access is still active, you will find your articles listed there.
     
3.  If you are still unable to access your article, please contact onlinesupport@sagepub.co.uk. If you did not receive an email confirmation, please provide the email address you used for your purchase, the title or DOI of the article(s), any screenshots of error messages.

I received the email confirmation, but my 24-hour access link had expired

Please forward the email confirmation you received to onlinesupport@sagepub.co.uk.

My pay-per-view article access link has not yet expired, but I am still not able to download the PDF for my article

1. Update your browser. Our websites work best with the latest browser versions.
2. Clear your browser's cache.
3. In your browser settings, make sure cookies and redirects are allowed for journals.sagepub.com. 
4. Once you have ensured the above, try to download the PDF of the article again.
5. If you are still unable to access your article, please contact onlinesupport@sagepub.co.uk