Sage Journals Renewal Portal - Information for Subscription Agents

Modified on Wed, 12 Jun 2024 at 02:46 PM

TABLE OF CONTENTS


How does the Sage Journals Renewal Portal work?

  1. When your customer's subscriptions are due to expire, you will receive an email containing a registration link to our online renewal portal. To update the email address, shipping address for any order, or portal password please submit a ticket via our Contact Us Form 
  2. Once you have successfully registered, you will be directed to our portal where you can view all the journals for which you are the bill payer and that are currently eligible for renewal.
  3. Select all the customer subscriptions you wish to renew and proceed to the checkout. You can include multiple orders within the one transaction.
  4. Choose your preferred payment method from the available options: credit card, bank transfer, or cheque.
  5. Once we receive your payment, a receipt will be automatically be sent directly to your email address.
  6. The renewal process is complete, and your customer's accounts are up to date. 


Benefits of the Sage Journals Renewal Portal

We have designed the Renewal Portal with your convenience in mind, aiming to provide you with a seamless experience. By utilizing this portal, you can enjoy the following benefits:

  • Prompt Renewals: Ensure that all your customer orders are processed efficiently. Upon payment, your customers will have renewed access to their subscription(s) within 24 hours. You will quickly receive confirmation via email with no need to follow up.
  • Improved EfficiencyThe portal eliminates the need for submission through excel, PDF, or paper-based methods. Instead, we will email you a convenient link to renew all eligible subscriptions before they expire. By transferring to this paperless approach, you will not only streamline your processes but also contribute to Sage's commitment to environmental sustainability.


Please note, for optimal performance please use Google Chrome or Mozilla Firefox when accessing the portal. If you are currently using a different browser, we advise switching to one of these search engines specified.

 

If you are interested in using our portal to renew your customer's subscriptions, please contact Customer Services and provide the contact details of the person responsible for renewals. 

  

Contact Information

For queries relating to Africa, Asia, Europe, the Middle East or Oceania, please use the link to contact us via our ticket submission form here: Contact Us Form. Alternatively, you can email subscriptions@sagepub.co.uk or call us on +44(0) 20 7324 8701, Monday to Friday, from 6am to 12:30pm GMT.
 

For queries relating to North, Central or South America, please use the link to contact us via our ticket submission form here: Contact Us Form. Alternatively, you can email journals@sagepub.com or call us on 800-818-7243 and press 1 for Customer Services, Monday to Friday, from 8am to 5pm PT.


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