Individual subscribers to single journals

Will I be charged VAT on my subscription?
You will be charged tax in accordance with the prevailing VAT rules and rates at the point of invoicing.
Thu, 14 Oct, 2021 at 12:29 PM
Do I qualify for an individual or institutional rate?
If your subscription is for personal use only, you can subscribe at the individual rate. If the subscription is for institutional or corporate use, an insti...
Thu, 14 Oct, 2021 at 12:29 PM
How can I renew an existing subscription?
Please note that due to GDPR and CCPA regulations, we cannot accept credit card payment via email. Digital Renewals Update your contact email here in...
Thu, 25 May, 2023 at 4:26 PM
Why have I received a renewal notice in the mail when I have already submitted payment?
If you receive a renewal notice in the mail after having paid for the renewal, it is likely the notice was mailed out beforehand. Should you require clarifi...
Thu, 25 May, 2023 at 4:26 PM
How do I change my profile information on the renewals portal?
To update your profile name, click the grey arrow beneath your username at the top of the page and select ‘My Profile’ from the dropdown menu.    To updat...
Thu, 14 Oct, 2021 at 12:29 PM
I’m having a problem with registration on the renewals portal.
If you are experiencing problems with your registration link please click here to contact customer service for a new link. Please allow 3-4 days for an emai...
Thu, 14 Oct, 2021 at 12:30 PM
When logging into the Subscription Renewals Portal, I can't see all of my subscriptions
The Subscription Renewals Portal  works in cooperation with each journal's renewal schedule.    If you are subscribed to multiple journals you will on...
Thu, 22 Apr, 2021 at 7:50 PM
How can I track my journal issue?
As all of our journals are delivered by standard Royal Mail or USPS, we cannot provide any tracking information. Standard delivery time is 4-6 weeks for cus...
Tue, 23 Jun, 2020 at 4:04 PM
How do I report a damaged issue?
If you would like to report a damaged issue, please email our customer service team here  Please include:...
Wed, 9 Jun, 2021 at 1:45 PM
Missing articles and/or issues
Before making a claim, please check the publication schedule by visiting and selecting your subscribed journal. If the issue has been released, ...
Mon, 10 Jul, 2023 at 6:37 PM