Ordering and Payment

How do I order a single journal issue?
To check pricing, confirm availability or to place an order for a printed single journal issue, please contact our customer service team or buy and download...
Tue, 23 Jun, 2020 at 4:05 PM
My subscriptions aren’t showing in the portal
If only some of your subscriptions are showing in the portal please note that the renewal portal works in cooperation with each journal's publication s...
Fri, 20 Nov, 2020 at 2:23 PM
How do I amend my order?
If you have made a mistake with your journal order or you need to modify your subscription address or contact details, please email our customer service tea...
Tue, 23 Jun, 2020 at 4:05 PM
I’m having a problem with registration on the renewals portal.
If you are experiencing problems with your registration link please click here to contact customer service for a new link. Please allow 3-4 days for an emai...
Fri, 20 Nov, 2020 at 2:22 PM
Why have I received a renewal notice in the mail when I have already submitted payment?
If you receive a renewal notice in the mail after having paid for the renewal, it is likely the notice was mailed out beforehand. Should you require clarifi...
Tue, 23 Jun, 2020 at 4:07 PM
Why am I being charged tax? I should be tax exempt.
You will be charged tax in accordance with the prevailing VAT rules and rates at the point of invoicing. If you believe you should be exempt from tax charge...
Tue, 23 Jun, 2020 at 4:07 PM
How do I change my profile information on the renewals portal?
To update your profile name, click the grey arrow beneath your username at the top of the page and select ‘My Profile’ from the dropdown menu.    To updat...
Fri, 20 Nov, 2020 at 2:23 PM
How do I place an agency order?
For information on how to order with us, please refer to our ordering guide.
Tue, 23 Jun, 2020 at 4:07 PM
What currency can I pay in?
North, Central and South America We accept United States dollar (USD) for customers across Central, South and North America.  In Europe, Africa, Asia a...
Tue, 23 Jun, 2020 at 4:07 PM
Do I qualify for an individual or institutional rate?
If your subscription is for personal use only, you can subscribe at the individual rate. If the subscription is for institutional or corporate use, an insti...
Tue, 23 Jun, 2020 at 4:07 PM