Administrator Portal 19

• Sage Journals redesign - what do I need to know?
• How do I set up OpenAthens?
• How do I create an OpenAthens WAYFless URL?
• How do I set up Shibboleth?
• How do I create a Shibboleth WAYFless URL?

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COUNTER Usages 16

• How do I run a COUNTER 5 report?
• What are the main differences between COUNTER 4 and COUNTER 5?
• How have the metrics changed?
• Is Sage Journals COUNTER compliant?
• How will SUSHI Reporting be effected under the R5 changes?

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Technical Support 4

• I cannot access a title from a package but all other titles are available.
• Shibboleth or Open Athens error message
• EZproxy common queries
• I have forgotten my administrator username and password, what do I do?

Discoverability 6

• Where can I see the access entitlements of my institution?
• Does Sage provide MARC records for its journals?
• How often are the Sage packages updates with the vendors?
• My package or collection does not appear on the Discovery system, what do I do?
• How do you handle journal title changes?

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